SSA

• Problem stating


  This may represent an expanded and polished version of the initial statement
• desired outcome


  generally the objective of the problem-solving process and should be permanently expressed in the problem definition statement in terms of clear-cut expectations or benefits
• type of problems, as well as the system or process involved.

  The nature of objectives depends upon the
• Objectives


  It may be expressed quantitatively with designated time horizon
• performance, efficiency, economy, control, security or availability of information


  Typical objectives pertaining to systems and processes in business entities are concerned with
• clear statement of problem scope

  It should suggest the extent of the needed response or solution to the problem
• clear statement of problem scope

  It might also point to the need for repackaging the consulting engagement.
• Intensity


  Another key aspect of the problem is the degree of difficulty or adverse effects they bring to interested parties
• level of intensity


  may determine the relative urgency and importance of initiating a particular problem-solving process.
• location or focus of the problem

  the geographic point or points where problem occurs
• true


  t/f

  
  

  In every situation, pinpointing the location is necessary to provide a complete description of the problem
• political climate


  Another human-related element that may often appear in the problem statement is the prevailing
• tracking system


  often detects a problem
• customers, lenders, suppliers, and consultants.

  The degree of informality or formality in the institutional process may extend outside the organizational structure to encompass
• Facts


  help the consultant in sorting out client symptoms from client problems as well in structuring and organizing the problems
• Facts


  They form the foundation for prospective solutions and direct the consultant to the solution ultimately rendered
• consultant


  At the beginning of an engagement, its important task is to separate the symptoms experienced by a client from the underlying problems
• true


  t/f

  
  

  It is the problem rather than the symptoms that need close attention and treatment.
• consultant


  In most consulting engagements, they need to apply a variety of fact analysis techniques
• Decision-level analysis


  has the purpose of depicting the varied interrelationships among the decisions made throughout the segments and levels of organization
• Decision-level analysis


  It is useful in demonstrating to client management the variety and kinds of decisions that the organization must make.
• Input/Output Analysis


  A problem situation may be analyzed in terms of its inputs and outputs
• Structured Analysis


  The key assumption underlying this approach is that any organization is comprised of a number of well-defined functions, which in turn are made up of a group of activities
• Brainstorming


  It involves a free flow of ideas among the group members.
• Brainstorming


  Ideas are received without restriction or criticism and later sifted to find those that are judged to be the best
• Delphi approach


  Opinions are obtained from managers concerning impending present problems or future conditions
• Delphi approach


  A consensus of the opinions is used to arrive at a decision