Operations (Labour productivity, capacity utilisation, unit costs)
HR (labour turnover, retention, employee costs, labour costs)
Limitations of non-financial data
No standardisation
Subjective
Difficult to measure the relative importance of measures
Core competencies
The unique abilities of a business that enable them to gain a competitive advantage
Benefits of core competencies
Contribute to the benefits that the customer receives
Provide access to a wide variety of markets
Difficult for competitors to replicate
Short-termism
A tendency for businesses to prioritise current performance rather than long-term sustainability
Long-term
Being able to deal with significant changes in the external environment
Balanced scorecard
A model that assesses performance through four different perspectives: financial, customer, internal business processes, learning and growth
Advantages of balanced scorecard
Broad view with specific targets
Motivates employees
Uses constant monitoring
Disadvantages of balanced scorecard
Difficult to quantify certain objectives
May cause confusion
Hard to balance the objectives
Triple bottom line
A framework to assess performance in terms of profit, people (social responsibility, employee welfare) and planet (using environmentally friendly activities)
Competition legislation
Anti-competitive agreements
Abuse of a dominant market position
Merger control
Competition Act (1998) by the CMA
CMA
Competition and Markets Authority
Employment legislation
Equality Act (2010)
Employment Act (2008)
Minimum wage
Contracts
Unions
Environmental legislation
Environmental Protection Act (1990)
Climate Change Act (2008)
Enterprise Investment Scheme
Offers tax incentives for SMEs because this benefits the economy