week 13

• FIRST CODING

  1. Identify All Pronouns

  2. ID main issue (Balance TI-MI-TI)

  3. What's the main issue, what's it all about?

  4. Mark the / main / issue

  5. Number lines & do the math

  6. ID all PEOPLE

  7. UNNECESSARY information

  8. MISSING information/links

  9. UNIMPORTANT INFO

  10. COMMUNICATION

  11. OBJECTIVE TIMES

  12. LANGUAGE (Analysis)

  13. Social Introductions

  14. Tense

  15. Passive language

  16. Lack of conviction

  17. Change in language

  18. Out of sequence information

  19. Emotions - in the right place?
• SCAN Coding (summary)


  1. Analog (by hand)

  2. Circle all Pronouns, Missing pronouns

  3. Yellow: unimportant information brushed my teeth or unnecessary links or what didn't happen, negative sentences, promising activities

  4. Blue: leaving a place left/ departed or why something happened because, since, so, as

  5. Green: changes in language- any person mentioned in the statement

  6. Orange: said, told (or red)

  7. Pink: missing time or information IE: later on..., or I don't remember

  8. Objective times Underline and write in the margin

  9. Word Processor (highlight)

  10. Gray: Pronouns (use 'draw' to circle if you want), ? Missing Pronouns

  11. Yellow: unimportant information IE: brushed my teeth or unnecessary links or what didn't happen, negative sentences, promising activities

  12. Blue: leaving a place left/ departed or why something happened because, since, so, as

  13. Green: changes in language- Any Persons: green AND underline

  14. Orange: said, told, talked, spoke, discussed

  15. Pink: missing time or missing information

  16. Red: Objective times
• Micro expressions


  Tiny small facial movement, one sided smile, nostril flair
• Neuro Linguistic Programming (NLP)


  The theory that eye direction is related to telling lies
• Paralanguage


  Body language
• Interviewer Appearance


  • Grooming - dress
  • What you wear sends a nonverbal messages
  • Dressing (non-distracting and conservative manner)
  • Clean, professional
  • Shoes (dress shoes vs. running shoes)
  • Wear clothes that do not reveal much about yourself
  • Brands
  • Tattoos - covered if you can
  • Think about your interviewee
• Self-Awareness


  • Awareness of self your words and body language must coincide or the impression you leave will be one of uncertainty and confusion
  • Starts with appearance but also includes our movement and body language
  • If someone is uncertain about what you expressed using your words and body, your credibility will be challenged
  • Self-control can be achieved through knowing and understanding how your body reacts to is a necessary skill
• Attending


  1. Being mentally and physically focused for a period of time. In an interview it means to be engaged and focused for the length of the interview

  2. Orient yourself to the subject

  3. Sit purposefully for the interview

  4. Respond verbally and non-verbally

  5. Egan (1998) identified 5 "microskills" to help show we are attending
• SOLER (Egan, 1998)


  • S = sit in front of your interviewee
  • O = open your arms and try to keep your palms facing down
  • L = Lean slightly towards the interviewee
  • E = Eye contact – maintain (breaking if they do)
  • R = Relax in your shoulders
• Subject - Interviewee


  • Some interview approaches advocate for the use of non-verbal communication to "read" a subject
  • Not court admissible, but can support information gathering and understanding a subject
  • Read Technique includes the BAI questions to invoke verbal and nonverbal responses when confronted with stress inducing questions
• Paralanguage


  The body's gestures vocal qualities another verbal and nonverbal behaviors that come with our words
• Paul MacLean refers to the human brain as a "triune" brain


  Consisting of three parts: our brain stem or reptilian brain, our limbic or mammalian brain, and our human or thinking brain (neocortex)
• 3 F's


  • Freeze
  • Flight
  • Fight
• Adaptors


  Real time physical responses to stress and discomfort
• Comfort


  When the limbic brain is in a state of comfort, the mental and psychological well being is reflected in a nonverbal displays of contentment and high-confidence
• Discomfort


  When the limbic brain is experiencing discomfort, the corresponding body language is characterized by behaviors emblematic of stress or low-confidence
• Pacifying guidelines


  1. Recognize pacifying behavior

  2. Baseline

  3. Analyze why now why are they uneasy

  4. Link behavior to a specific stressor

  5. What part of the body
• Legs


  • Crossed legs
  • Standing = comfort and safety
  • Sitting = it depends
  • Is the leg (thigh) is being used as a barrier
  • Or is it mirroring or open to the person across/beside you
  • Leg kick (bouncing) = discomfort
  • Feet wiggling + stop = Freeze
  • Feet wiggling + kick = discomfort
• Torso


  • Torso turn and lean = distancing
  • Both people eating in = comfort
  • Crossed arms across chest= a shield = discomfort
  • Think, child running to you for a hug – arms wide torso exposed = comfort & safety
  • Crossed arms across chest with grip = discomfort
  • Torso Splay = indifference, confronting authority
  • Interlaced hands behind head (same)
• Other behaviors


  • Preening
  • Pointing
  • Standing with arms akimbo
  • Regal stance
  • Thumbs in pockets
• Hands


  • Ringing = stress or concern
  • Steepling = confidence
  • Interlacing = stress
  • Interlacing with rubbing = pacifying + stress
  • Palms up vs. down
  • When making a declarative statement and presenting palms up facing you is pleading for your belief
  • When making a declarative statement and presenting palms down they're not asking for the belief they are expecting belief