Ways to deal with crisis

• Assess and evaluate the nature of the crisis
• When a crisis happens the affected department or persons should respond to the situation in a calm manner and determine what the nature and cause of the crisis is in order to plan a response
• If necessary, seek advice from experts
• Manage the seriousness of the situation by responding to the situation immediately
• Ensure that accurate and correct information is provided when managing the situation or crisis
• Provide training and support to staff members affected by the situation
• Contain the situation as effectively as possible to minimise any potential damage to the business
• Communicate with all stakeholders to ensure that they are properly briefed about the events, its impact and actions that should be taken
• The management team of the business should appoint a spokesperson to manage all the media briefings
• Debriefing sessions should be arranged for all those directly involved in the crisis
• Implement and evaluate the efficacy of the emergency plan during the crisis
• If necessary, revise and amend the emergency plan after the crisis