Human Resources

• Dismissal 


  being dismissed or fired from a job due to incompetence or breach of discipline
• employee morale 


  overall outlook,attitude and level of satisfaction of employees when at work
• employee welfare 


  employee’s health safety and level of morale when at work
• work life balance 


  a situation in which employees are able to allocate the right amount of time and effort to work and to their personal lives outside of work
• Equality policy 


  practices and processes aimed at. achieving a fair organisation where everyone is treated in the same way without prejudice and has the opportunity to fulfil their potential
• Diversity policy

  Practices and processes aimed at creating a mixed workforce and placing positive value on diversity in the workplace
• Training

  Work-related education to increase workforce skills and efficiency
• Induction training

  introductiory training programme to familiarise new recruits with systems used in the business and the layout of the business site
• on the job training

  instruction at the place of work on how the job should be carried out
• off the job training

  training undertaken away from the place of work
• multi-skilling


  the training of an employee in several skills to allow for greater flexibility within the business
• Employee appraisal


  the process of assessing the effectiveness of an employee judged against pre-set objectives
• Industrial action


  Measures taken by the workforce or trade union to put pressure on management to settle an industrial dispute
• Collective bargaining 


  the process of negotiations terms of employment between an employer and a group of workers who are usually represented by a trade union official
• Trade union recognition


  when an employer formally agrees to conduct negotiations on pay and working conditions with a trade union rather than bargain individually with each worker
• Intellectual capital

  the intangible capital of a business that includes human capital (well-trained and skilled employees), structural capital (databases and information systems) and relational capital (good links with suppliers and customers)