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Consumer Studies
The Consumer
Consumer Complaints
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Claudia Rohrs
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Cards (16)
What to do when problems arise: Unsuitable product
1. Ask for your money back
2. Ask retailer to exchange the product
3. Ask that the product be repaired
4. Can claim compensation in relevant cases
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What to do when problems arise: Unsatisfactory service
1. Stop the service
2. Refuse to continue paying for the service
3. Ask that it be re-done
4. Get a different service provider to complete the service
5. Can claim compensation in relevant cases
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Procedures for complaints
1. React / complain as soon as the problem arises
2. Be specific: explain precisely why you are dissatisfied
3. Keep all evidence at hand, including receipts and guarantees
4. Decide which type / level of restitution would be satisfactory
5. First contact the retailer where the product / service was bought
6. Next, the manufacturer may be contacted
7. Keep records / notes of all communication
8. If enough time has passed without any solution to the problem, a formal consumer service provided can be approached to help with mediation
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Channels for complaint: Advertising & Media
The Advertising Standards Authority
The Broadcasting Complaints Commission
The Film and Publication Board
Foodstuff, Cosmetics and Disinfectant Act 54 of 1972
The Press Ombudsman of South Africa
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Channels for complaint: Banking, Loans, Credit, Debt
The Banking Adjudicator
The Finance Regulatory Council
The Credit Information Ombudsman
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Channels for complaint: Building & Home Improvement Contractors
The Home Builders' Registration Council
The Housing Consumers Protection Trust
The Electrical Contractors Association of SA
The South African Bureau of Standards (SABS)
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Channels for complaint: Competition
The Competition Commission
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Channels for complaint: Consumer Service Bodies
Provincial Consumer Affairs Offices
The National Consumer Forum
The National Electricity Regulator
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Channels for complaint: Consumer Help: Estate Agents
Estate Agency Affairs Board
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Channels for complaint: Lawyers
The Law Society of SA
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Channels for complaint: Insurance & Pensions
Short-term Insurance Ombudsman
Long-term Insurance Ombudsman
Pension Fund Adjudicator
Government Employees Pension Fund
Social Grants
Financial Services Board
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Channels for complaint: Mail Order, Direct Marketing & Direct Selling
Direct Marketing Association
Direct Selling Association
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Channels for complaint: Medical & Health
The Council Of Medical Schemes
The Health Professions Council of SA
Hospital Complaints
The Hospital Association of SA
The SA Nursing Council
The Dental Ombudsman
The SA Dental Association
The SA Optometric Association
The SA Pharmacy Council
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Channels for complaint: Motor Vehicles
The Retail Motor Industry Organisation
The National Association of Automobile Manufacturers of SA
SABS
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Channels
for complaint: Telephones and Cellphones

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Channels for complaint: Tax
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