herzberg

• herzberg's motivation theory

  *interviewed accountants and engineers to find out what motivated and satisfied them at work
• two groups of factors influencing motivation

  hygiene and motivating factors
• hygiene factors


  *aspects of work that, if present, prevent employees from being dissatisfied

  *extrinsic factors (those outside of the job itself - working conditions, basic pay etc)

  *can lead to dissatisfaction of the factors are wrong, but do not motivate on their own (just remove dissatisfaction)
• hygiene factors examples

  company policy, supervision, working conditions, pay, relations with colleagues
• motivating factors

  *factors associated with job satisfaction

  *intrinsic factors (related to the job itself)

  *workers have opportunity to develop themselves, advance or have responsibility (similar to Maslow's self-actualisation needs)

  *can motivate workers when present
• motivator factors examples

  interesting work, personal achievement, recognition of achievement, scope for more responsibility and personal development
• two factor' theory

  *highlight need to have the right extrinsic factors in place (to prevent dissatisfaction) while having intrinsic factors to make job itself motivating
• limitation of herzberg's theory


  *people's individual needs vary

  *based on a small and unrepresentative sample