FINALS

• Resume

  • Originated from the French word résumé which means, “summary”. 
  • It is a concise document that highlights your education, work experiences, and other qualifications such as your skills and strengths.
  • Usually an enclosure to an application or cover letter so it is recommended that you prepare the resume first since the information that you include there will be the basis of your letter.
• College Admission Letter 

  • Also known as the "letter of intent". It is a brief discussion of your intention to be admitted to a specific course in college.
• Employment Application Letter

  • Known as a "cover letter". It is used to introduce yourself to a prospective employer. You write this to demonstrate your interest in the company, sell your services and qualifications in written form, and show that you are fit for a job position. It is usually submitted with a resume.
• Office Correspondence or business correspondence

  • A written interchange of internal (communication between company departments) and external communication (communication between a company to another firm) to assist the flow of business processes.
• Business letter 

  • The traditional way of communicating information from one company to another or used in external correspondence. The format can either be full block, modified block, and semi-block.
• Business email

  • An office correspondence that can either be internal or external. 
  • This is where the writer maintains a professional tone.
• Business memorandum

  • A written communication strictly between the company’s offices to another or used in internal correspondence. 
  • Has its title line and series number. 
  • Used to implement internal guidelines or procedures that the employees must follow.
• What is communication?


  Act or process of using words, sounds, signs, or behaviors to express or exchange information
• How can communication be transmitted?


  Through technology, vocalization, or presentation using the body
• What are the components of communication?

  Sender, channel, message, receiver, feedback
• What is the role of the source in communication?


  It is where the message comes from
• What is the job of the receiver in communication?

  To analyze, sort, and assess (ASA) to give feedback
• What forms can feedback take?


  Feedback can be verbal or non-verbal
• Who first introduced the communication process?

  Claude Shannon and Warren Weaver
• What is non-verbal communication composed of?

  Signals, gestures, and symbols
• What is kinesics?


  Communication through the body, such as posture and eye contact
• What does haptics refer to in communication?

  Communication through touch, such as handshake or hug
• What is vocalics or paralinguistics?


  Communication through voices
• What does proxemics refer to?


  Communication through distance
• What is chronemics in communication?


  Communication through time, such as Filipino Time
• How do artifacts and environment influence communication?

  They refer to where communication is taking place, such as climate and physical appearance
• What is verbal communication?


  Use of speech, language, and vocalizations
• What are the types of verbal communication?

  Representational and presentational
• What does representational verbal communication provide?

  Factual information
• What does presentational verbal communication convey?


  Beliefs, bias, and personal perspective
• What are the functions of verbal communication?

  • To influence
  • Representation
  • Emotions
  • Poetic
• Who developed the Pentad in communication?

  Kenneth Burke
• What is the role of language in communication?


  It is the building block of verbal communication
• What are the characteristics of language?


  • Symbolic: Word associated with meaning
  • Follows a set of rules: Grammar
  • Relational and Cultural: Words can mean something else based on culture