Software troubleshooting

• Give the common faults?


  system freeze, stop error, unexpected reboot and updated error
• Give the troubleshoot tools for software errors?


  Baseline, event viewers (logs), memory dump and anti-virus
• Explain baseline?


  it's a comparison of what the system was like after a crash compared to a fixed point.
• Explain Anti-virus in terms of troubleshoot tools for software errors?


  Checks if malware is running on a system and slowing the system down. It could then be quarantined and deleted by the anti-virus
• Explain event viewer (logs)?

  if a software error occurs, the same characteristics as a hardware error should be logged such as problem history.
• Explain memory dump?


  contents of RAM at the time of a crash helps a technician discovers what happened.