week 5

• Interpersonal communication


  Communication that takes place between two people who have a relationship with each other, and they are influenced by each other's communication messages
• Interpersonal communication


  • Between a mother and her daughter
  • Between a teacher and a student
  • Between a waiter and a customer
• Interpersonal Communication


  • Involves quality
  • Helps manage relationships
  • Involves mutual influence
• Quality of communication


  Differentiates whether the communication is interpersonal or impersonal
• Interpersonal communication


  • Sounding more cheerful and laughing together with a friend
  • Sounding less casual when communicating with a waiter
• Mutual influence in interpersonal communication


  The communicators affect each other in some ways
• Mutual influence


  • When a communicator informs they are not comfortable having lunch at a specific restaurant, the other would comply and suggest another place to dine in
• Interpersonal communication


  The main key for people to develop intimacy and continuous relationships
• Ethical choices in interpersonal communication

  Every interaction has ethical consequences as it is irreversible, utterances do affect other people's feelings, emotions and perceptions
• Ethical choices


  • In doing assignments, should we avoid giving negative feedback because it could hurt others' feelings even if it might improve the quality of the work?
• Metacommunication


  Communication in communication, enables communicators to use words to express other words or nonverbal behaviours
• Metacommunication


  • While Razak was talking to Rizal, he noticed that Rizal was shifting uncomfortably in his seat. "You seem uncomfortable"
• Interpersonal communication effectiveness can be learned, contrary to popular belief
• Conflict


  Expressed tension between people who are interdependent, perceive they have incompatible goals, and feel a need to resolve those differences
• Orientations to conflict


  • Lose-lose
  • Win-lose
  • Win-win
• Lose-lose orientation


  The conflict ends with loses for everyone, unhealthy and disruptive
• Lose-lose orientation


  • A wife thinks that talking about money would hurt her and her husband, so she refrains from talking about it
• Win-lose orientation


  One person wins while the other loses in the conflict, cultivated in cultures that promote individualism
• Win-lose orientation


  • Spouses argue on who should give up their job to care for their children, the person who loses would feel resentful
• Win-win orientation


  Reflects that there is a way to resolve conflict while ensuring that everyone wins
• Win-win orientation


  • Instead of giving up on their jobs, they decide to engage in a long-distance relationship so both can focus on their career
• Responses to conflict


  • Exit response
  • Neglect response
  • Voice response
• Exit response


  To physically walk out or psychologically withdraw from the conflict, associated with lose-lose and win-lose orientations
• Exit response


  • Giving a silent response and refusing to talk about the issue
• Neglect response


  To deny or minimise problems, anger, and tension to avoid further conflicts, highly destructive and doesn't resolve conflicts
• Voice response


  Communicators address conflict directly and attempt to resolve it, highly constructive and shows they care about maintaining the relationship
• The voice response is associated with win-win orientation