PURPOSIVE COMMUNICATION 910

• What should you say if you're making an inquiry?

  • Could you tell me..

  
  

  • What about....

  
  

  • And another thing....

  
  

  • Do you know if....
• provides individuals basis for actions, plans, and decisions.

  Information
• is a document that seeks to gather information from a reliable source.

  letter of inquiry
• You can write an ____________________ to find information on products, prices, schools, a job opening, etc.

  inquiry letter
• what is the primary goal of inquiry letter?

  to get factual information on the subject.
• is written a person needs more information about products, services, internships, scholarships, or job vacancies offered by companies, associations, or individuals

  inquiry letter
• are sent when a person has specific questions that are not addressed by the general information available provided by brochures, websites, advertisements, classified ads, and etc.

  inquiry letters
• may be also be in form of telephone or personal interview.

  inquiry
• what are the two types of inquiry?

  letter and interview
• require correctness of spelling, punctuations, capitalizations, indentions, margins, etc.

  letters
• require clarity of words, correct pronunciation, intonation and pauses, spontaneity, pleasing personality, and confidence.

  interviews
• what are the parts of an inquiry letter?

  • Heading or letterhead

  
  

  • Inside address

  
  

  • Salutation

  
  

  • Body of the letter

  1st Paragraph: it provides a background of your inquiry such as how, where and when you first learned of the information. State your purpose in one or two sentences.

  Middle Paragraph: this section should specify the information you are seeking

  Final Paragraph: express your expectation from your addressee and thank him in advance for his favorable action.

  
  

  • Complimentary close

  
  

  • Signature
• what are the commonly used formats for an inquiry letter?

  full block

  semi-block or modified block.
• When you want to ask a business for more information concerning a product or service or for other information, you write an?

  inquiry letter
• is more frequently used now in inquiry emails

  email
• gained popularity because of speed and convenience


  email
• Generally, _________________ are less effective email communication.

  email messages
• If you use ________, it's easier on the reader's eyes to have paragraphs with a line of space between them, so flush everything left.

  email
• what are to remember to have an effective email connections?

  • Be courteous

  • Keep messages as concise and clear as possible.

  • Proofread a spellcheck before sending.

  • Provide a short but descriptive subject line. The subject line will help the receiver readily identify the content type and the urgency of the message.
• It is a type of purposive conversation.

  Interview
• are classified into different types according to purpose, but basic to all types of this is to obtain desired information.

  interview
• requires real time for both the interviewee and the interviewer.

  interview
• Interview requires real time for both the _____________ and the ____________.

  interviewee and interviewer
• what to do during an interview?

  • Be punctual

  
  

  • Wear appropriate attire

  
  

  • Observe good manners

  
  

  • Speak clearly and be attentive.

  
  

  • If you have follow-up questions, ask politely. Ask the interviewee to validate your notes.

  
  

  • Allow the interviewee sufficient time to answer.

  
  

  • Rephrase questions to clarify vague points.

  
  

  • Acknowledge answers of the interviewee to assure him of your attention.

  
  

  • Graciously thank the interviewee for his time.
• what are the parts of the interview?

  Opening

  Body

  Conclusion
• includes the initial contact of the interviewer and the interviewee. Rapport should be established by creating positive impression. Although introduction might have been done during the appointment, introduce yourself briefly.

  The opening
• includes several questions to achieve your specific objectives.

  The body
• includes expressing gratitude and hope of meeting the interviewee again in the future.

  The conclusion
• what are the types of inquiry letter?

  • Inquiry letter for a job.

  • Inquiry letter for a product.

  • Inquiry letter for school.

  • Letter of inquiry requesting information.

  • Inquiry letter for product pricing.

  ​
• I believe that writing is derivative. I think good writing comes from good reading.

  -Charles Kuralt
• If you are in a ____________________, you are talking at someone, rather than with someone.

  one-way conversation
• If you are in a _______________________, participants are both listening and talking.

  two-way conversation
• In a _________________________, people are more concerned about their own perspective

  competitive conversation
• In a ___________________________, participants are interested in the perspective of everyone involved.

  cooperative conversation
• is a competitive, two-way conversation. The goal is to win an argument or convince someone, such as the other participant or third-party observers.

  Debate
• It is a formal discussion, often in front of an audience, in which two or more people put forward opposing views on a particular subject; any general discussion on a subject, not necessarily in one place or at one time.

  Debate
• What is the century of the word debate?

  13th Century
• what is the french word that the debate was derived from?

  debatre
• what does debatre means?

  discuss
• what are the types of debate?

  Formal Debate

  Informal Debate