non-legislative methods of solving IR

• 1 - Negotiations- meet and discuss the issues - both sides need to compromise in order to reach an agreement
• a collective agreement is one made by or on behalf of an employer and a representative trade union which governs pay and/or other conditions of employment - these agreements can be registered with the labour court
• Arbitration - where the settlement of a dispute is sent before one or a group of independent (impartial) persons for adjudication - the parties to the dispute agree in advance to the arbitration process and that the arbitration decision will or will not be binding on them
• conciliation - the two sides dispute to listen to each other's points of view, to discuss the issues and negotiate an agreed settlement before the dispute grows into a serious one - once the agreement is made, it is not a legally binding one