Purposive Communication - MODULE 1

• It is the process of creating and sharing meaning by using verbal and nonverbal symbols in varied contexts

  Communication
• Communication is derived from the Latin word ___________ which means to share or to make ideas common


  Communicare
• The ______ is the sender of the message. It begins with an idea that a sender wants to communicate

  Source
• The _______ contains the idea the sender wants to convey to the receiver. It could be about one’s beliefs, an information, feelings, values, among many others

  Message
• The process of converting your idea or thoughts of the information into verbal or nonverbal symbols. As the sender, you are responsible to choose the symbols that will make communication accurate, clear, and meaningful

  Encoding
• The manner in which your message or information is conveyed or transmitted. Some examples are face-to-face conversation, telephone call, video conference, or written communication such as emails, text messages, letter, report


  Channel
• The receiver’s mental processing of your message into the meaning suggested by the verbal or nonverbal symbols. In here, the receiver interprets and analyzes your message to understand your message

  Decoding
• The person or group of people who will get your message

  Receiver
• Is the receiver’s response or reaction to your message. This may be positive or negative that is why it is important that we craft our messages carefully

  Feedback
• It is the situation in which communication takes place

  Context
• Process of Communication?

  Source

  Message

  Encoding

  Channel

  Decoding

  Receiver

  Feedback

  Context
• The chance to communicate is everywhere. Communicating has become second nature to us. In order to interact and accomplish things we must communicate. Even a simple task like grocery shopping or ordering online requires us to communicate.

  Interpersonal communication is inescapable
• Once you have said something, you cannot take it back. Once you have sent something in the form of text or emails, it cannot be undone. That is probably now, there is a remove feature for Messenger. Technology has a way of solving our day to day problems.

  Interpersonal communication is irreversible
• Communication is complex. There are a lot of factors that come into play when we communicate with others. Age, race, religion, gender, and background of the sender and receiver are some of the factors that makes communication complicated. Because of these factors, message is interpreted or perceived differently by people.

  Interpersonal communication is complicated
• Communication is affected by many factors; it does not happen in isolation. Context is the situation in which communication takes place.

  Interpersonal communication is contextual
• It is who you are, and what you as a sender or receiver bring to the interaction – your needs, desires, values, beliefs, personality, and so on.

  Psychological context
• Concerns your reactions to the other person based on relationships- as boss, colleagues, friend, sibling, parent, and the like.

  Relational context
• Deals with the psycho-social “where” you are communicating.

  Situational context
• Which has to do with the physical “where” you are communicating – objects in the room and their arrangement, location, noise level, temperature, season, time of day.

  Environmental context
• Which includes all the learned behaviors and rules that affect the interaction. Bodily movement, facial expression, gesture, distance, and eye contact vary in different culture.

  Cultural context
• This widely recognized sign of approval or agreement is actually used as an insult in Bangladesh.

  Thumbs up
• In ______, the "Ok sign" is considered a rude gesture. The most famous example of this was in the 1950s when Richard Nixon and flashed the “Ok sign” to a waiting crowd upon arriving in Rio de Janeiro, who responded with boos.


  Brazil
• ______ are personal codes while ______ are societal.

  Morals

  Ethics
• ______ are our own set of rules, so others are neither expected nor required to follow them.

  Morals
• ______ are rules accepted and approved by society, so they are imposed upon everyone.

  Ethics
• How many ethics in communication which were pointed out/identified by Deirdre D. Johnston (1994)?


  10
• Pay attention to the needs of others, as well as yours.

  Mutuality
• Preserve the dignity of others by not embarrassing them even if their ideas or beliefs are different from theirs.

  Individual dignity
• Make sure that you provide correct information. Avoid spreading fake information. Check your facts before disseminating them.

  Accuracy
• Make sure that others have access to information. Do not use information to gain leverage against others.

  Access to information
• You have a responsibility for the consequences of your communication.

  Accountability
• As an ________ or a receiver of information, you also have ethical responsibilities.

  Audience
• Respect the point of view of others. Remember we do not have the same realities.

  Relative truth
• The ends do not justify the means. We have to understand that no matter how ideal or good the results (end) we would like to achieve, it becomes unethical and, therefore, unacceptable if our means are immoral or illegal.

  End vs Means
• A bigger responsibility for the outcome lies on the shoulders of the person who is more powerful or who is in the position of authority.

  Use of power
• In practicing our rights, we have to be responsible for others. In practicing our rights, we may be violating or disrespecting the rights of others.

  Rights vs responsibilities
• Give the 10 Ethics of Communication?


  Mutuality

  Individual Dignity

  Accuracy

  Access to Information

  Accountability

  Audience

  Relative Truth

  End vs Means

  Use of Power

  Rights vs Responsibilities