It is the process of creating and sharing meaning by using verbal and nonverbal symbols in varied contexts
Communication
Communication is derived from the Latin word ___________ which means to share or to make ideas common
Communicare
The ______ is the sender of the message. It begins with an idea that a sender wants to communicate
Source
The _______ contains the idea the sender wants to convey to the receiver. It could be about one’s beliefs, an information, feelings, values, among many others
Message
The process of converting your idea or thoughts of the information into verbal or nonverbal symbols. As the sender, you are responsible to choose the symbols that will make communication accurate, clear, and meaningful
Encoding
The manner in which your message or information is conveyed or transmitted. Some examples are face-to-face conversation, telephone call, video conference, or written communication such as emails, text messages, letter, report
Channel
The receiver’s mental processing of your message into the meaning suggested by the verbal or nonverbal symbols. In here, the receiver interprets and analyzes your message to understand your message
Decoding
The person or group of people who will get your message
Receiver
Is the receiver’s response or reaction to your message. This may be positive or negative that is why it is important that we craft our messages carefully
Feedback
It is the situation in which communication takes place
Context
Process of Communication?
Source
Message
Encoding
Channel
Decoding
Receiver
Feedback
Context
The chance to communicate is everywhere. Communicating has become second nature to us. In order to interact and accomplish things we must communicate. Even a simple task like grocery shopping or ordering online requires us to communicate.
Interpersonal communication is inescapable
Once you have said something, you cannot take it back. Once you have sent something in the form of text or emails, it cannot be undone. That is probably now, there is a remove feature for Messenger. Technology has a way of solving our day to day problems.
Interpersonal communication is irreversible
Communication is complex. There are a lot of factors that come into play when we communicate with others. Age, race, religion, gender, and background of the sender and receiver are some of the factors that makes communication complicated. Because of these factors, message is interpreted or perceived differently by people.
Interpersonal communication is complicated
Communication is affected by many factors; it does not happen in isolation. Context is the situation in which communication takes place.
Interpersonal communication is contextual
It is who you are, and what you as a sender or receiver bring to the interaction – your needs, desires, values, beliefs, personality, and so on.
Psychological context
Concerns your reactions to the other person based on relationships- as boss, colleagues, friend, sibling, parent, and the like.
Relational context
Deals with the psycho-social “where” you are communicating.
Situational context
Which has to do with the physical “where” you are communicating – objects in the room and their arrangement, location, noise level, temperature, season, time of day.
Environmental context
Which includes all the learned behaviors and rules that affect the interaction. Bodily movement, facial expression, gesture, distance, and eye contact vary in different culture.
Cultural context
This widely recognized sign of approval or agreement is actually used as an insult in Bangladesh.
Thumbs up
In ______, the "Ok sign" is considered a rude gesture. The most famous example of this was in the 1950s when Richard Nixon and flashed the “Ok sign” to a waiting crowd upon arriving in Rio de Janeiro, who responded with boos.
Brazil
______ are personal codes while ______ are societal.
Morals
Ethics
______ are our own set of rules, so others are neither expected nor required to follow them.
Morals
______ are rules accepted and approved by society, so they are imposed upon everyone.
Ethics
How many ethics in communication which were pointed out/identified by Deirdre D. Johnston (1994)?
10
Pay attention to the needs of others, as well as yours.
Mutuality
Preserve the dignity of others by not embarrassing them even if their ideas or beliefs are different from theirs.
Individual dignity
Make sure that you provide correct information. Avoid spreading fake information. Check your facts before disseminating them.
Accuracy
Make sure that others have access to information. Do not use information to gain leverage against others.
Access to information
You have a responsibility for the consequences of your communication.
Accountability
As an ________ or a receiver of information, you also have ethical responsibilities.
Audience
Respect the point of view of others. Remember we do not have the same realities.
Relative truth
The ends do not justify the means. We have to understand that no matter how ideal or good the results (end) we would like to achieve, it becomes unethical and, therefore, unacceptable if our means are immoral or illegal.
End vs Means
A bigger responsibility for the outcome lies on the shoulders of the person who is more powerful or who is in the position of authority.
Use of power
In practicing our rights, we have to be responsible for others. In practicing our rights, we may be violating or disrespecting the rights of others.