Establishing a supportive interaction helps the patient feel more at ease when sharing information and itself becomes the foundation for therapeutic nurse-patient relationships.
Asking a series of questions, one at a time, is a useful interview technique for a student nurse to use when drawing a blank on what to ask the patient next.
Techniques that encourage patient disclosures while minimizing the risk for distorting the patient’s ideas or missing significant details include asking a series of questions, one at a time, using reflection, and offering multiple choices for answers.
The health history format is a structured framework for organizing patient information in written or verbal form for other health care providers; it focuses the nurse’s attention on specific kinds of information that must be obtained from the patient.
The interviewing process that actually generates the pieces of health information is much more fluid and demands effective communication and relational skills.
The phases of the nurse-patient interview include establishing a trusting and supportive relationship, gathering information, and offering information.
Ethics in interviewing include maintaining confidentiality, active listening, guided questioning, nonverbal communication, empathic responses, validation, reassurance, summarization, transitions, empowering the patient, and dealing with special patients such as the silent patient, the confused patient, the patient with altered capacity, the talkative patient, the crying patient, the angry or disruptive patient, the dying patient, the patient with low literacy, the patient with impaired hearing, the patient with impaired vision, the patient with cognitive disabilities, and the patient with per
Pre-interview activities include self-reflecting, reviewing the patient record, setting interview goals, reviewing own clinical behaviour and appearance.
Termination activities include summarizing important points, discussing the plan of care, active listening, guided questioning, nonverbal communication, empathic responses, validation, reassurance, summarization, transitions, empowering the patient, and dealing with special patients such as the silent patient, the confused patient, the patient with altered capacity, the talkative patient, the crying patient, the angry or disruptive patient, the dying patient, the patient with low literacy, the patient with impaired hearing, the patient with impaired vision, the patient with cognitive disabili
During the working phase of an interview, the nurse invites the patient’s story, identifies and responds to emotional clues, expands and clarifies the patient’s story, generates and tests diagnostic hypotheses, negotiates a plan, including further evaluation, treatment, education and self-management support and prevention.
Therapeutic communication techniques include self-reflecting, reviewing the patient record, setting interview goals, reviewing own clinical behaviour and appearance, inviting the patient’s story, identifying and responding to emotional clues, expanding and clarifying the patient’s story, generating and testing diagnostic hypotheses, negotiating a plan, including further evaluation, treatment, education and self-management support and prevention.
Post-interview activities include summarizing important points, discussing the plan of care, active listening, guided questioning, nonverbal communication, empathic responses, validation, reassurance, summarization, transitions, empowering the patient, and dealing with special patients such as the silent patient, the confused patient, the patient with altered capacity, the talkative patient, the crying patient, the angry or disruptive patient, the dying patient, the patient with low literacy, the patient with impaired hearing, the patient with impaired vision, the patient with cognitive disab