Chapter 9 - ICT + data protection

• information and communications technology (ITC) - the use of computers and other electronic technology to store, transfer, access and manipulate information
• the internet - a global network of computers that enables people to share and transfer data, text, pictures and videos instantly anywhere in the world
• advantages of the internet - fast communication, reduce costs, improves decision-making and advertising
• disadvantages of the internet - hacking, fake news, cost and online customer reviews
• email - an abbreviation for electronic mail, which enables messages to be sent electronically around the world
• advantages of email - fast decision-making, lower cost, accessibility and record
• disadvantages of email - viruses, incorrect address, phishing and spam
• phishing - an attempt to illegally gain accesses to passwords and usernames for credit cards and bank accounts with the intention of stealing money
• electronic data interchange - a computer-to-computer communication - enables businesses to communication information such as orders, invoices and payments electronically rather than using paper methods
• advantages of EDI - savings, fewer errors, speed and stock control
• disadvantages - cost, suitability, compatibility and industrial relations
• cloud computing - use of remote servers, hosted on the internet, to store, manage and process data
• advantages to cloud computing - inexpensive, global access, software updates and data security
• disadvantages to cloud computing - outages, security, cost and lock-in
• video conferencing - enables people in different locations to participate in virtual face-to-face eetings
• advantages of video conferencing - cost savings, speed, regular meetings and real time
• disadvantages of video conferencing - cost, technical problems, time zones and personal interaction
• social media - consists of computer programs and websites that enable people to create and share content such as messages, images and videos around the worls
• advantages of social media - large audience, low cost, customer information, consumer loyalty
• disadvantages of social media - brand awareness, negative feedback, hacking and time-intensive
• word processing - programs that produce typed documents such as business letter and reports using editing equipment
• spreadsheet - programs that allow users to enter, calculate and store data in rows and columns
• database - an electronic filing system for organisations that enable them to store large volumes of information
• presentation package - programs that enable users to present information using text, sound, images and video using a laptop and a digital projector
• desktop publishing (DTP) programs that combine elements of word processing with graphics packages to enable the business to produce leaflets, brochures and newsletters
• benefits of ICT for business - faster communication, better teamwork, cost savings, staff morale and improved quality
• challenges of ICT for business - security issues, system breakdown, cost, industrial relations and personal touch
• rights of data subject - right of access, copy of data, correction of data, erasure of date and complain to the data protection commission
• GDPR - General Protection Regulation 2018
• responsibilities of data controllers - data collection, provide copies, keep data secure, report data breaches and appoint data protection officers
• DPO - data protection officers
• functions of the DPC - monitors and enforces GDPR, promotes public awareness of GDPR, prohibits data transfer, imposes fines and data audits