Interview: communication process focusing on establishing rapport, gathering information on the client’s statuses, and identifying deviations or strengths
Phases of Interview: Introductory/preparatory, Working or interaction, Summary and Closing Phase
Communication During the Interview:
Non-Verbal Communication: appearance, silence, listening, facial expression, attitude
Verbal Communication: open-ended questions, close-ended questions, laundry list, well-placed phrases, rephrasing, providing information, inferring