A combination of attributes or characteristics of a product, which when compared to a standard, serves as a basis for measuring the uniformity of the product and determine its degree of acceptability
Quality
Ability to fulfill customer's needs and expectations
Quality
Why is quality important?
Clients expect quality
Poor quality results in rework at additional cost; recall
Poor quality cost lives
How to ensure quality?
Plan, Act, Evaluate (Monitor Review), Improve
Relates to the studies made and plans developed for assuring quality of a product prospectively.
Quality Assurance
Refers to a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met.
Quality Assurance
A tool which gives the assurance that a product conforms to standards and specifications through a system of inspection, analysis, and action.
Quality Control
A concept, approach, or tool used by manufacturing companies whereby management and labor join forces to build quality into products while helping to assure the company's financial success.
Total Quality Management
T - totalorganizationusing
Q - quality thinkingandmethodsto
M - manage
Doing things right, the first time, and every time
Continually improve quality and service while minimizing costs and maximizing resource utilization.
Total Quality Management Basic Principle
Directed towards defect prevention (proactive) rather than defect detection (after the fact).
Total Quality Management Changed Emphasis
Factors affecting TQM
Customer, Process Improvement, Total Involvement
TQM Goal
Safety, Purity, Effective, Quality
Advantages of TQM:
Production of quality pharmaceutical products
Improve productivity and customer satisfaction
Maximize profit
Minimize operating cost
Guarantees product efficacy
Guarantees product conforms to regulatory requirements (cGMP, FDA regulations)
An overall management plan to guarantee the integrity of data.
Quality Assurance
The system
Quality Assurance
Ensure public recognition and credibility through the maintenance of standards
Quality Assurance
Fit for purpose and Right first time
Quality Assurance
A series of analytical measurements used to assess the quality of the analytical data
Quality Control
The tools
Quality Control
Process employed to ensure a certain level of quality in a product of service.