The trend for a contactless passenger experience has been underway for a number of years already, but the COVID-19 pandemic rapidly accelerated the adoption of contactless technology, in order to minimize the spread of viruses and reduce the interaction between passengers and staff. In the coming year, there is an even wider utilization of the technology throughout the entire journey – from payment to check-in, boarding, and security processes.
E.g. smart cards/beep card, Radio-Frequency Identification Technology (RFID), Biometric boarding, contactless check-in