The process of transmitting information and common understanding from one person to another
Language
A system of conventional spoken, manual, or written symbols by means of which human beings, as members of a social group and participants in its culture, express themselves
Functions of language
Communication
Expression of identity
Play
Imaginative expression
Emotional release
Language
Has a system of rules (grammar)
Has a sound system (phonology)
Has a vocabulary (lexicon)
Mother tongue/First language
Languages acquired while growing up
Second language
Other languages needed for various reasons
Context in communication
The circumstances in which communication occurs, such as the setting, values of participants, and message relevance
Types of communication according to mode
Verbal-non-verbal
Visual
Effective communication calls for the blending of verbal and non-verbal communication
Verbal-non-verbal communication
Door-to-door sales persons demonstrating product knowledge with proper gestures and facial expressions
Visual communication
Communication that uses visuals to convey information and/or messages
Visual communication
Signs
Symbols
Imagery
Maps
Graphs
Charts
Diagrams
Pictograms
Photos
Drawings or illustrations
Various forms of electronic communication
Visual communication
Traffic light colors - red, yellow, green
Types of communication according to context
Intrapersonal
Interpersonal
Intrapersonal communication
Communication with one's self, including self-talk, acts of imagination and visualization, and recall and memory
Intrapersonal communication
Reflecting on one's own values, goals, and preferences to choose between two job offers
Interpersonal communication
Communication between two people, involving talking and listening
Interpersonal communication
Chatting with friends, having a heart-to-heart with family, small talk with a stranger
Communication is to the organization as blood is to the body. The success of all the functions of management depends upon the effective communication
The communication process is a simple to complex process depending on the situation. The elements should also be present in order to successfully make a successful communication process
Elements of Communication Process
Sender
Message
Encoding
Media
Decoding
Receiver
Feedback
Noise
Communication process
1. The sender formulates the message
2. He encodes or translates his message
3. He selects an appropriate channel or medium
4. The message is received by the receiver
5. Received message is decoded by the receiver
6. The receiver sends his response to the sender
Communication follows a process
Elements of Communication
Sender
Message
Encoding
Media
Decoding
Receiver
Feedback
Noise
In communication, there are set of rules or guidelines which are necessary to be followed in order to ensure effectiveness and proper communication
General Principles of Effective Communication
Know your purpose in communicating
Know your audience
Know your topic
Adjust your speech or writing to the context of the situation
Work on the feedback given to you
Principles of Effective Oral Communication
Be clear with your purpose
Be complete with the message you deliver
Be concise
Be natural with your delivery
Be specific and timely with your feedback
Principles are consideration in the communication process. These principles will ensure effectiveness along the communication process
Ethics is defined as a set of rules or guidelines; these are theories as to which is right or wrong
Communication ethics emphasizes that morals influence the behavior of an individual, group, or organization thereby affecting their communication
Ethical Principles of Communication
Completeness
Concreteness
Courtesy
Correctness
Clarity
Consideration
Conciseness
Observing a code of ethics is essential as it determines the kind of behavior that is proper and desirable over one that is displeasing and offensive
A code of ethics sets the standards to be observed by a person or a company that will create a good reputation or a positive image not only for an individual but also for the organization
It will, therefore, pave the way for the attainment of the desired results leading to the success of an individual or the entire company. Success in decision-making will likewise impact the company's reputation