exam 1
Cards (49)
- As you move from a lower level managerial role to an executive level, this skill will need to take on more of how you think and approach your role.
- which of the following is viewed as the riskiest and most costly form of international expansion
- the GLOBE project extends what theory to better understand cultural differences to include nine dimensions
- according to robert katz which three skills do managers develop through education and experience
- these types of international managers accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective
- fewer children are interested in learning how to play a musical instrument and young people have less interest in owning cars. These two trends are examples of what forces at work
- the GLOBE project is an ongoing cross-cultural investigation of nine cultrual dimension involved in what processes
- shared meanings are derived primarily from written and spoken words
- this approach to ethical decision making is guided by what will result in the greatest good for the greatest number of people
- pinetops resort, an american company, sells the rights to other hospitality companies globslly to open resorts withthe pinetops name for a fee and a share of the profits, in return for using pinetops brand name and a package of materials and servies.
- policies administered impartially and fairly, regardless of gender age secual orientation and the like follow this approach to ethical dilemmas and decision making
- what are the four principal functions of management
- when the manager of a local auto repair shop sets goals and then develops a blueprint for how to achieve them she is
- at quality cuts butcher shop morgan is deciding which products will be processed on which days, how many workds will be scheduled and who will be in charge of the work flow. which of the four key management functions is morgan usuing
- when a cross town competitor closed suddenly the number of customers at janies gun gallery increased dramatically janie inspired her team to put in extra effort to meet every custsmer needs. which of the four key management functions was janie using
- as the yardmaster of onion pacific railroad tamar regularly preformed the management process when tamar assigned engineer to train routes he was blank and when he calculated how many tains arrived on time he was blank
- as regional manager of a dollar store cain, kamile compares weekly sales reports from each store with projected sales goals and then takes corrective action if needed. which of the four key management functions is kamile using
- after many recent set back for the cruise industry the morale amoung the seas the day cruise ship crew is quiet low. in response valery a top manager aboard the ship, reminds the crew about the improtance of delivering impeccable serivce and encourage them to create a fun atmosphere for all the vacationing guest. valery is engaging in which principal management function.
- because upper management must deal with problems that are ambiguous but that could have fair reaching consequences, blank skills are particularly important for top managers
- tneshi banks customers began moving their accoutns to competitors that provided online serives. tenshi had to deermine which online banking service would help retian her customers and which were not worth the investement. in the mean time tenshi had to maintain quality and innovation of more traditionalcashier and drive trhough services to understand how the bank overall service offerings fit together tenshi utilized her what skills
- nathan attends a meeting of the local chapter of the societ for human resources nathan and other HR volunteer their time to create sessions and networking opportunities that allow them to advance their careers. society for human resouces is what organization
- kindred spirits stables KSS is a therapeutic horse riding organziation that provides emotional mental and behavoral therapies to anyone who needs them KSS charges enough to cover its operation cost but it does not expect to make money what is KSS
- if you were working as a vice president of human resources you would be
- dillon manges the servie desk. this entails making short term decisions about customer refunds and directing the dialy tasks of the service employee. this is the beginning of dillon mangerial career so he is probably
- amelia pays a lot of attention to her company competitors she watches for long run opportunities and problems and she devises strategies for how her company will respond she is
- as chief people office CPO, clarence regularly contributes to discussions about the direction of the firm and how his division can influence the employees to work toward organizational goals he is
- an organization interal stakeholders consis of
- the marketing director for lifestyle games, wants to improve the companys relationship with its product idstributors in hopes of earning more market share and higher profits since distributors are part of the blank environment. hgiher profits will be good for both lifestyle and its distributors
- idriss a nurse perates a home health care servies to assist with the medical meal preparation and light housecleaning needs of older adults. when idriss makes strategic plans for his business to deal with an expected decline in the number of older people in the pop he is paying attntion to the blank environment
- when chlore became a manger at a food prcessing factory she learned that many styles or braids or dreadlocks were commonly worn by black women. they were aginst the factory dress code. chloe proposed a new policy that upheld food guidelines, while not banning those hair types. chloes desire to have organization policies that can be adminsitered impartially follows blank approach to deciding ethical dilemmas
- following a riot at the prison. safiya was immediately fired. she appealed her termination to the coreections baord saying that hte blank approach to resolving ehtical dilemmas meant she was entitiled to fundamental right of due process which would include an investigation and hearing prior to any decidsion about her job
- blank forces affect the way polictics shap laws and the way laws shape the opportunities for and threats to an organization. for examle some cities in the US have set minimum wage far above the federally mandated
- blank forces lead to new developments in methods for transforming resources into good and services. for example new technique called hydraulic fraturing or fraking has been developed to harvest natural gas trapped below the earht surface
- the nature of sharing on social media network and the trend toward owning fewer material goods are examples of blank forces that have caused subscription based commerce to double in recent year
- chyaru and her managers are discussing the unemployment inflation and interest rate trends that might affect their chain of coffee shops over the next 12 months. the manager are studying the blank forces in their organizations general environment
- the equal employment opporunity commission EEOC reuqires employers will 100 or more workers to report how much workds are paid including breakdowns by employee sex and ethnicity what is this an example of
- the owners of hometown burgers and skaes are concerned bc shake shack is opening a new store one mile from shop.they knowthat shake shack will have same products. shake shck will be a what
- in her strategic planning the CEO of home goods is amining to improve customer servie by concentrating on distributorys local communitties and special interest groups these groups are
- the shared set of beliefs values knowledge and patterns of behavior common to its people
- economic downtown closed 12 stores to ensure long term viability of the business. this put 100s of employees out of work negtively afferect 12 localcommunites. this saved the company millions benefit sotckholders and other stakeholders. the benfits of closing the stores outweight hte benefit of keeping them open. keeping them open would be advantageous for many fewer people than clsoing. the logic of this example.