MICRO FINALS

• Accommodation


  One of the vital supply sectors in the tourism industry that provides facilities where tourists can stay
• Accommodation


  A structure that provides sleeping accommodation to travelers and that usually features dining facilities and daily housekeeping service
• Types of accommodation establishments


  • Hotel
  • Resort
  • Tourist Inn
  • Apartment Hotel
  • Pension house
  • Motorist hotel (Motel)
  • Homestay
  • Ecolodge
• Hotel


  A building, edifice or premise, or a completely independent part thereof, which is used for the regular reception, accommodation or lodging of travelers and tourist and the provision of services incidental thereto for a fee
• Hotel classifications by size (number of rooms)

  • Under 50 rooms
  • 50 to 150 rooms
  • 150 to 299 rooms
  • 300 to 600 rooms
  • More than 600 rooms
• Hotel classifications by location


  • Airport hotel
  • Casino hotel
  • City centre hotel
  • Resort hotel
• Hotel classifications by level of service


  • Economy/limited service
  • Luxury service
  • Mid-level service
• Hotel classifications by market and function


  • Airport hotel
  • All-inclusive resort
  • Bed and breakfast
  • Business hotel
  • Boutique hotel
  • Casino
  • Conference centre
  • Convention centre
  • Extended-stay hotel
  • Resort hotel
  • Suite hotel
  • Timeshare and condominium hotel
• Hotel classifications by ownership and affiliation


  • Chain with a brand affiliation
  • Independent
• Hotel classifications by amenities


  • Accessibility
  • Airport
  • Beach
  • Casino
  • City centre
  • Childcare
  • Fitness club
  • Golf
  • Pool
  • Ski
  • Spa
  • Tennis
  • Weddings
• Hotel industry standards


  • AAA Diamond Rating
  • CAA Diamond Rating
  • Canada Select Star Rating
  • Canadian Star Quality Accommodation
  • Green Key Eco Rating
  • Trip Advisor Traveller's Choice
• Hotel brand standards (e.g. Starwood Hotels and Resorts)


  • Aloft
  • Element
  • Four Points by Sheraton
  • Le Méridien
  • Sheraton
  • St Regis
• Hotel characteristics based on market type


  • Commercial/Business
  • Leisure
  • Meetings and groups
  • Extended stay
• Five Diamond Hotel Rating


  Highest level of luxury and sophistication, with world-class facilities and meticulous service that exceeds all guest expectations
• Hotel rating system in the Philippines

  • One Star (25-40% achievement, 251 to 400 points)
  • Two Star (40-55% achievement, 401 to 550 points)
  • Three Star (55–70% achievement, 551 to 700 points)
  • Four Star (70–85% achievement, 701 to 850 points)
  • Five Star (85-100% achievement, 851 to 1,000 points)
• The Salam Standard Classification provides Muslim guests a guide on Muslim-friendly hospitality facilities and services
• AAA Diamond Ratings are used to rate hotels
• Three Star


  • 55–70% achievement (551 to 700 points)
  • Enterprises offer a very good level of accommodation
  • More spacious public areas, higher quality facilities and a greater range of services
• Four Star


  • 70–85% achievement (701 to 850 points)
  • Properties are upscale in all areas
  • Accommodation is refined and stylish
  • Service is responsive, often including an extensive array of facilities
• Five Star


  • 85-100% achievement (851 to 1,000 points)
  • Properties reflect the characteristics of luxury and sophistication
  • Facilities are world class in every manner
  • Meticulous service exceeds all guest expectations
• AAA Diamond Ratings for hotels


  Represent a combination of the overall quality, range of facilities and level of services offered by the property
• Five Diamond hotel


  • Provides ultimate luxury, sophistication and comfort with extraordinary physical attributes, meticulous personalized service, extensive amenities and impeccable standards of excellence
• Four Diamond hotel


  • Refined and stylish, providing upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail
• Three Diamond hotel


  • Distinguished and multifaceted, providing enhanced physical attributes, amenities and guest comforts
• Two Diamond hotel


  • Provides affordable, modestly enhanced facilities, decor and amenities
• One Diamond hotel


  • Budget-oriented, offering basic comfort and hospitality
• The Green Globe is a certification for travel and tourism business, based on the sustainability performance of company and their supply chain partners
• Hotel Organization


  • General Manager
  • Rooms Division Director
  • Food and Beverage Director
  • Marketing and Sales Director
  • Human Resources Director
  • Chief Accountant or Controller
  • Chief Engineer or Facility Manager
• Resorts


  • Offer guests various attractive active and passive activities, leisure and pleasurable recreational activities such as skiing, tennis, golf
• Resort


  Any place or places with pleasant environment and atmosphere conductive to comfort, healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee or remuneration
• Kinds of Resorts


  • Beach Resort
  • Inland Resort
  • Island Resort
  • Lakeside or riverside resort
  • Mountain resort
  • Theme parks
• Rooms Division Manager


  Responsible to the general manager for the efficient and effective leadership and operation of all the rooms division departments
• Front Desk Manager


  Ensures smoothly flow of the front desk operations, makes sure front desk clerks provide professional and friendly guest service, performs check night clerk report, reviews previous night's occupancy and night's average rate
• Reservations Manager


  Ensures the reservations department exceeds guest's expectations when performing their tasks in making reservations
• Bell persons


  Escort guests and transport luggage to their rooms
• Door Attendants


  Greet guests at the front door, assist in the opening/closing automobile doors, removing luggage from the trunk, hailing taxis, keeping the hotel entrance clear of vehicles
• Concierge


  A uniformed employee of the hotel who has his/her separate desk in the lobby or on special concierge floors
• Other Careers


  • Front Desk
  • Sales and Reservations
  • Events and Marketing
  • Outlet Operations
  • Housekeeping
  • Property Management
• Hostel


  A budget-oriented, shared-room ("dormitory") accommodation that accepts individual travelers (typically backpackers) or groups for short-term stays, and that provides common areas and communal facilities