UNDERSTANDING & REDUCING ERRORS

• method for reducing rater errors by training raters about the different possible errors. In some cases, it increases the chance of error

  Rater Error Training
• method for reducing rater errors by training raters to enhance their observation and categorization skills

  Frame of Reference Training
• the idea that social context makes Performance Appraisal a complex process that doesn’t just have to do with the actual act of rating someone on a scale | Thus, PA must include other sources of information


  Contextual Approach
• Considered the best indicator of the viability of PA, involves gauging and managing employee reactions to PA

  Reactions Criteria
• The idea that supervisors have different relationships with different subordinates

  Supervisor-Subordinate Relationship
• AKA “Sucking up” to a supervisor to get them to like you and give you a more favorable PA

  Impression Management Strategies
• the extent to which the employee being appraised believes in the accuracy and fairness of their PA

  Trust
• refers to how receptive the environment of a company is to giving/receiving feedback. Basically, the culture surrounding feedback at a given company

  Feedback Environment
• how receptive an individual is to receiving feedback about their performance


  Feedback Orientation