DETERMINE ESSENTIAL KSAO

• body of information needed to perform a task o Curriculum vitae, experience

  Knowledge
• proficiency to perform a learned task

  Skill
• innate: basic capacity for performing a wide range of different tasks, acquiring a knowledge, or developing a skill

  Ability
• personality, willingness, interest, and motivation, and tangible factors (e.g., licenses, degrees, and years of experiences)

  Other Characteristics
• competencies are tied to an organization’s strategic initiatives and plans rather than to specific tasks, the process

  Competency Modeling