arbitration involes two parties that may be represented and a 3rd party (arbritrator) listens to evidence and arguments and makes a decision on behalf of parties
the arbritator makes the final binding decision, parties are guarenteed to get an outcome and the process is voluntary
appropriate when parties have agreed to arbitrate the dispute or the claim is less than 10000 and has been issued in the mag court
appropriate when parties want the benefit of a binding and enforceable reward
appropriate when parties want evidence to be presented to a third party
innapropraite when the parties havent agreed to arbitrate, where the parties want greater control or they wish to have their 'day in court'