CAV

• consumer affairs Victoria is a business unit of Victorias department of justice and regulation, that monitors and regulates consumer affairs
• informs consumers of their rights when they buy, hire, lease good, or pay for services
• informs people about consumer issues and informs businesses and consumers about their rights and responsilbiites
• helps victorians make infomred and responsibile decisions regarding business and consumer matters
• help create a competitive and fair marketplace for businesses and consumers, and provide services to help parties resolve certain types of civil disputes
• provide consumers and traders, and landlords and tenants, with a dispute resolution process
• help people settle their disputes efficiently and effectively, ensure that any innapropraite conduct is stopped and heklp any party that has been wronged sees compensation for any loss they have suffered
• uses conciliation to resvolve disputes this occurs over the phone between CAV and the parties
• a dispute is within CAVS jurisdiction if there is a complaint made by a consumer against a business

  • consumder beleives they were misled about the quality
  • product was faulty
  • sample does not match product
• a dispute is within CAVs jurisdiction if there is a complaint made by a tenant against a landlord

  • tentant requests a repair but repair is not done
  • landlord gives too little notice about timeframe to vacate
• CAV is an appropriate dispute resolution service when the diuspute is within their jurisdiction
• CAV is an appropriate dispute resolution service when the dispute is likely to settle
• CAV is an appropriate dispute resolution service when there are othe ror better ways to resolve the dispute
• CAV is an appropriate dispute resolution service when one party has already tried to resolve the dispute themselves and if the complaint warrants CAVs involvement
• CAV is innapropriate dispute resolution if the courts or VCAT has already had a decision on a particular dispute
• CAV is innapropriate if the party hasnt attempted to resolve the dispute themselves prior to coming to CAV