give the public information about the WRC progress
mediation - can investigate a case of discrimination by appointing equality mediation officers who deal with the case in a conciliatory manner
adjudication - if you do not reach an agreement through mediation you can request your case be brought to investigation by an adjudication officer
services are accessible to all and are free of charge - complainants are not required to be formally represented
decisions provide a strong foundation of case law to assist in the elimination of unlawful discrimination/power to direct practices shown to be discriminatory should cease
decisions are made available to the widest possible audience to foster an awareness of what constitutes discrimination and to help prevent future discrimination