week 6

• Group


  A collection of individuals who are connected to one another by some common purpose, are interdependent, have some degree of organization, and see themselves as a group
• Group Communication


  Three or more people who interact over time, are interdependent and follow shared rules of conduct to reach a common goal
• Features of Group Communication

  • Identify a clear goal
  • Gather and share information
  • Develop options
  • Evaluate ideas
  • Develop sensitivity towards others
  • Develop a positive personal style
  • Develop a result driven structure
• People-oriented listener


  Interested in the speaker and how they think and feel about their message
• Content-oriented listener


  Interested in the message itself, whether it makes sense, what it means, and whether it's accurate
• Time-oriented listener


  Prefer a message that gets to the point quickly, can become impatient with slow delivery or lengthy explanations
• Listening in Groups


  An active, complex process that includes being mindful, physically receiving messages, selecting and organizing information, interpreting communication, responding, and remembering
• Managing Problems in Group Communication

  1. Analyze the problem

  2. Establish criteria

  3. Consider the solutions

  4. Decide on the solution

  5. Implement the solution
• Analyzing a problem


  Breaking it down into smaller pieces, considering its causes, effects, symptoms, history, and other information to inform the best solution
• Criteria


  Standards for an acceptable solution to a problem, such as being inexpensive, relevant, clear, precise, feasible and practical