week 6

Cards (10)

  • Group
    A collection of individuals who are connected to one another by some common purpose, are interdependent, have some degree of organization, and see themselves as a group
  • Group Communication
    Three or more people who interact over time, are interdependent and follow shared rules of conduct to reach a common goal
  • Features of Group Communication
    • Identify a clear goal
    • Gather and share information
    • Develop options
    • Evaluate ideas
    • Develop sensitivity towards others
    • Develop a positive personal style
    • Develop a result driven structure
  • People-oriented listener
    Interested in the speaker and how they think and feel about their message
  • Content-oriented listener

    Interested in the message itself, whether it makes sense, what it means, and whether it's accurate
  • Time-oriented listener
    Prefer a message that gets to the point quickly, can become impatient with slow delivery or lengthy explanations
  • Listening in Groups
    An active, complex process that includes being mindful, physically receiving messages, selecting and organizing information, interpreting communication, responding, and remembering
  • Managing Problems in Group Communication
    1. Analyze the problem
    2. Establish criteria
    3. Consider the solutions
    4. Decide on the solution
    5. Implement the solution
  • Analyzing a problem
    Breaking it down into smaller pieces, considering its causes, effects, symptoms, history, and other information to inform the best solution
  • Criteria
    Standards for an acceptable solution to a problem, such as being inexpensive, relevant, clear, precise, feasible and practical