G6

• An alphabetic directory, or white pages, lists telephone customers by name in alphabetic order
• A classified directory, or yellow pages, list telephone subscribers under headings for types of businesses such as “Office Supplies or Laboratories-Medical.”
• A personal directory is used for phone numbers that are frequently called by the office staff.
• Scheduled Appointments is in which each patient is given a set appointment time, that is, an approximate time the patient will be seen by the physician.
• Many clinics have fixed office hours during which the physician is in the office and available to see patients-from 10 a.m. to noon.
• Combine fixed office hours with scheduled appointments is called wave scheduling.
• When the schedule is full and there are more patients who need to be seen, some offices used the method of double-booking appointments.
• A variety of computer scheduling software programs are used in medical offices.
• A no show is a patient who, without notifying physician’s office, fails to show up for an appointment.
• When scheduling an appointment, the administrative medical assistant must use good judgement to determine how soon a patient needs to be seen. This process is called screening, or triage.