1. Hypothesized that the customer had been claiming tax credits fraudulently
2. Collected intelligence suggesting the funds were being used for organised crime and the claimant was due to leave the country
3. Developed an overarching intelligence collection plan to support a full compliance enquiry
4. Meticulously reviewed all relevant aspects of the tax credit claim
5. Collected intelligence from a range of sources including public records, social media, government databases, PAYE systems, self-assessment databases, and credit reference agencies
6. Wrote to the claimant requesting specific documents
7. Followed HMRC guidance and was aware of the claimant's rights under the DPA
8. Carried out an interview with the claimant and documented the conversation
9. Documented the evidence on a collection plan to identify intelligence gaps and inform next steps
10. Verified all evidence and sought clarification from the claimant when necessary
11. Maintained focus and dealt with the claimant calmly despite time constraints and pressure