BPO

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    Cards (40)

    • There will often be give and take in a BPO relationship.
      Negotiation skills
    • It is important to continually understand the changing business needs.
      Business skills
    • It motivates the provider to commit resources, ensure quality and service levels.
      Profit and Reward
    • It is necessary to prevent simple problems from becoming complex ones.
      Communication skills
    • It is essential if the partners to the BPO relationship are to realize gains that go beyond those articulated in the contract.
      Trust
    • It prescribes behaviors directed specifically toward relationship maintenance.
      Solidarity
    • The willingness to make adaptations as circumstances change.
      Flexibility
    • These are effective tools for reassessing and adjusting contract terms.
      SLA recalibration clauses
    • Buyer and vendor will proactively provide information useful to each other
      Information exchange
    • This can help reduce the potential for interpersonal conflicts to develop into lingering problems.
      Changes in PMT
    • The information needs to be distributed to relevant databases and published to relevant screens for others in both the buyer and vendor organizations to use.
      Compelling Vision
    • It requires that the organization manage the internal disruptions to workflow by establishing acceptable limits on variation in normal performance.
      Business Continuity
    • To establish and identify roles and role players from each organization.
      Project Management Plan
    • It will consider a wide range of factors when identifying the individuals who will be terminated and the procedures to be used to undertake the terminations.
      Reduction-in-force (RIF) Plan
    • It is a process that involves measuring the performance of your business against a competitor in the same market. 
      Benchmarking
    • These risks are defined as the potential that the BPO initiative may not provide the cost savings.
      Project risks
    • It should include a detailed and thorough review of new work procedures, responsibilities, and expectations. 
      Training and Support Infrastructure
    • These issues most likely to arise in an onshore outsourcing project that are those associated with equal employment opportunity regulations.
      Human capital risks
    • It is a standard database access method developed by Microsoft.
      Open Database Connectivity
    • It refers to the practical application of the analyzed data and information.
      Knowledge Infrastructure
    • It can range from business practices to authenticity of certification and reference claims.
      Vendor organizational risks
    • Their threat is made worse by the relative lack of legal precedent.
      Legal risks
    • It hosts a variety of applications that rely on the components of the infrastructure and management procedures. 
      Hardware Infrastructure
    • The process of analyzing an organization’s collected data that has not been immediately routed for additional processing.
      Data Mining
    • Threats to information security, such as theft by company insiders, former employees, and computer hackers, abound.
      Intellectual property risks
    •  These risks are the most difficult to quantify and specify.
       Force majeure risks
    • The information needs to be distributed to relevant databases and published to relevant screens for others in both the buyer and vendor organizations to use.
      Software Infrastructure
    •  It is a software that enables two non-compatible applications to communicate, acting as a data translator between the applications.
      Middleware
    • It is use to evaluate performance and facilitate discussion on value creation opportunities.
      Balanced Scorecard
    • These risks are inherent in any project as people strive to work together to achieve future organizational states.
      Value risks
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