BPO

• There will often be give and take in a BPO relationship.

  Negotiation skills
• It is important to continually understand the changing business needs.

  Business skills
• It motivates the provider to commit resources, ensure quality and service levels.

  Profit and Reward
• It is necessary to prevent simple problems from becoming complex ones.

  Communication skills
• It is essential if the partners to the BPO relationship are to realize gains that go beyond those articulated in the contract.

  Trust
• It prescribes behaviors directed specifically toward relationship maintenance.

  Solidarity
• The willingness to make adaptations as circumstances change.

  Flexibility
• These are effective tools for reassessing and adjusting contract terms.

  SLA recalibration clauses
• Buyer and vendor will proactively provide information useful to each other

  Information exchange
• This can help reduce the potential for interpersonal conflicts to develop into lingering problems.

  Changes in PMT
• The information needs to be distributed to relevant databases and published to relevant screens for others in both the buyer and vendor organizations to use.

  Compelling Vision
• It requires that the organization manage the internal disruptions to workflow by establishing acceptable limits on variation in normal performance.

  Business Continuity
• To establish and identify roles and role players from each organization.

  Project Management Plan
• It will consider a wide range of factors when identifying the individuals who will be terminated and the procedures to be used to undertake the terminations.

  Reduction-in-force (RIF) Plan
• It is a process that involves measuring the performance of your business against a competitor in the same market. 

  Benchmarking
• These risks are defined as the potential that the BPO initiative may not provide the cost savings.

  Project risks
• It should include a detailed and thorough review of new work procedures, responsibilities, and expectations. 

  Training and Support Infrastructure
• These issues most likely to arise in an onshore outsourcing project that are those associated with equal employment opportunity regulations.

  Human capital risks
• It is a standard database access method developed by Microsoft.

  Open Database Connectivity
• It refers to the practical application of the analyzed data and information.

  Knowledge Infrastructure
• It can range from business practices to authenticity of certification and reference claims.

  Vendor organizational risks
• Their threat is made worse by the relative lack of legal precedent.

  Legal risks
• It hosts a variety of applications that rely on the components of the infrastructure and management procedures. 

  Hardware Infrastructure
• The process of analyzing an organization’s collected data that has not been immediately routed for additional processing.

  Data Mining
• Threats to information security, such as theft by company insiders, former employees, and computer hackers, abound.

  Intellectual property risks
•  These risks are the most difficult to quantify and specify.

   Force majeure risks
• The information needs to be distributed to relevant databases and published to relevant screens for others in both the buyer and vendor organizations to use.

  Software Infrastructure
•  It is a software that enables two non-compatible applications to communicate, acting as a data translator between the applications.

  Middleware
• It is use to evaluate performance and facilitate discussion on value creation opportunities.

  Balanced Scorecard
• These risks are inherent in any project as people strive to work together to achieve future organizational states.

  Value risks